Refund and Returns Policy

We hope that you never have to return a product. At the same time, we would be there to help you if you do.

RETURN & REFUND POLICY

We continue to follow a closed box shipping policy. This is essential to protect consumer privacy, the integrity of the items, and the avoidance of product adulteration or modification. Please return any faulty, incorrect, or damaged goods to inklip.com, and we will arrange a replacement if the following criteria are met:

Order was damaged when received

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer must check the product(s) and notify us about the damage when receiving the order from the courier agent along with photographs and video evidence. Please email the details to us regarding the damaged online orders at [email protected]

Short Delivery/Product Not Received

In case if the customer does not receive complete order/receive less items than ordered, he/she needs to share the images of the same along with the invoice to the customer care email id mentioned. We will take up to 07 working days’ time to inspect the gap and act accordingly. Once the issue is identified, we will either refund the amount or ship the product(s) not received. We maintain the right to decline payment or delivery of the product(s) on a case-to-case basis.

In case of short delivery, the customer needs to highlight within 24 hours and customer is requested not to receive open or partially opened delivery packets.

Please Note: The delivery time mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at inklip.com. You always have a choice to cancel your order due to shipment delay beyond the estimated delivery time by contacting us for online orders at [email protected].

Incorrect items received

In case you receive items that are different from the ones you ordered; we will ship the required items to you once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Please email the details to us regarding the incorrect items received: online orders at [email protected].

Return Policy

Once the customer has decided that certain items/or entire order needs to be returned, the customer must follow the process mentioned below:

Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the entire process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) for online orders at [email protected].

• If the seal of the product is broken, the return policy is no longer applicable.
• Once a product(s) has been purchased, and the customer changes their mind or does not like the product’s flavor, texture, color, or design, it cannot be exchanged or returned.
• Product(s) must be returned with the original invoice, osqoo.com package in which you have received the products, and product packaging box (if applicable).

Once you get confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of wrong item received) as well. Once we receive the items, we will ship the products and refund the money you spent on the courier.

Cancellation by Us

While we try to ship out every order that has been successfully placed with us, there are some situations in which we may have to cancel orders. We will inform you about the cancellation within 48-72 hours of receiving the order. Some of the situations that may result in your order being cancelled include (but not limited to):

• Product No Longer Available With us or Temporarily Out of Stock
• Inaccuracies or Errors in Product or Pricing or Promotion Information
• Inaccurate or Insufficient Address
• Non-Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been made, the charged amount will be refunded to you as soon as possible.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

Refund Issuance

• The processing time of your refund depends on the type of refund and the payment method you used
• The refund period/process starts when Inklip has processed your refund according to your refund type.
• The refund amount covers the item price and shipping charges for your returned product